General
- How do I view my reservation?
- Use this link to view, modify, or cancel your reservation.
- What is check in/check out time?
- Check in is at 4pm, check out is at 12 noon.
- Do you allow smoking on property? In the rooms?
- All of our rooms are non-smoking. You may smoke outside or on your patio or balcony.
- How much do you charge for high speed/wifi internet access?
- We offer complimentary Wi-Fi Internet access in all guest rooms and public spaces with Kimpton InTouch membership.
- Do you have high-speed wired and/or wireless internet access available?
- Only wireless internet access is available throughout the hotel and guestrooms
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- We offer a 24 hour fitness center to include Nautilus weight machines, treadmills, elliptical machines, stationary bikes, free weights, yoga bags, and exercise balls.
- Do you offer room service? What are the hours?
- Yes, room service is served 6:30am to 9pm Sunday and Monday, 6:30am to 9:30pm Tuesday through Thursday, and 6:30am to 10pm on Friday and Saturday.
- Do you have a business center?
- Yes, our self serve business center open 24 hours located next to the front desk to service your business needs while at the hotel. Copy, fax, and boarding pass printing services can be provided by the front desk. There may be a charge associated with these services.
- Do you have a pool?
- FireSky Resort & Spa offers two pools open daily from 6am - midnight.
- Do you have a spa? What are the hours?
- Yes, Jurlique Spa is located on property with 7 treatments rooms including a couples' room. Open 9am to 7pm seven days each week. Appointments are suggested. Please call us at 480.424.6072 or through the internal extension 7522.
Transportation/Directions
- How do I get to the hotel?
- Please see our Maps & Directions page.
- Do you offer free shuttle service from the airport?
- We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.
- What are your cross streets?
- We are located on the South East corner of Scottsdale Road and Chaparral Road.
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Yes, we have complimentary onsite parking and complimentary valet.
Reservations
- How do I view my reservation?
- Use this link to view, modify, or cancel your reservation.
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- All of our rooms will allow cribs/playards. Due to fire codes, we can only allow rollaways rooms with King beds and suites.
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- You will need to contact the channel with which you made your reservation.
- What is the minimum age requirement to check in to the room?
- You must be 18 years or older in order to check in to a room. If someone under the age of 18 is booking a reservation, the following is required:
- A parent or guardian must sign a statement that they are responsible for all charges and/or damages
- Normal hotel rules apply:
- No Noise
- Maximum number of people in the room applies at all times
- What is your cancellation/deposit policy?
- We have a 72 Hour prior to arrival cancellation policy on most reservations. You must cancel by 4pm Pacific Time 72 Hours prior to arrival to avoid penalty.
- Is my ID/passport required at check in?
- We do require presentation of a valid government-issued identification at the time of check-in.
- What age do kids stay for free?
- Kids 17 and under stay for free in existing bedding when accompanying an adult.
- Do you have connecting rooms?
- We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.
- Do you have accessible rooms?
- Yes, we have accessible rooms. All of our accessible rooms include a roll-in shower. For more information on the accessible features of our hotel, click here.
- Do you have an early departure fee?
- An Early Departure Fee of up to one night's room and tax may apply on all reservations.
Restaurant
- What are the hours of the restaurant/bar/lounge?
- Taggia serving coastal Italian cuisine is open for breakfast 7am to 10:30am, lunch 11:30am to 2:30pm and dinner 5:30pm to 10pm nightly. FireSky Lounge, located in the main lobby, serves 10:30am to midnight. Aqua Bar and Grill located at the main pool serves beverages and food from 11:00am to 6pm (seasonal).
Accounting
- I have questions about my bill. Who do I call?
- Feel free to contact our accounting department at 480.945.7666. We'll be happy to help. You may also email our Accounting Department.
- What forms of payment are accepted to pay for my room?
- We accept all Major Credit Cards.
Pets
- Are pets allowed? Are there restrictions for weight, height or types?
- Pets are welcome at the FireSky Resort and Spa with no restriction on types or size. Pet Owners will be asked to fill out a waiver form accepting responsibility for any damage or cleaning charges that may occur while at the Hotel. Pets are only allowed in our Deluxe Patio guestrooms and our Courtyard View guestrooms.
- Do you have pet free rooms for those with allergies?
- Yes, we allow our four legged friends to sleep in two buildings leaving the other three buildings pet free.
- Do you have pet sitting or dog walking services?
- Pet-Sitting and Dog Walking services are available through our Concierge. Please contact the concierge in advance for these services.
- How far do you have to walk to take your pet out?
- The nearest dog-friendly park is Chaparral Park, a short 3-5 minute drive from the hotel. However, you can walk your dog right outside your guest room and in our courtyard areas as well.
Concierge
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Please contact the concierge prior to your arrival to set up these services.
Meetings
- How do I book a meeting?
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
- How can I create a unique atmosphere during my meeting?
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Do you offer special group rates?
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- Need more information about booking a meeting at a Kimpton Hotel?
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- How can I book a wedding at a Kimpton Hotel?
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
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