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FAQs – Frequently Asked Questions

General

How do I view my reservation?

Use this link to view, modify, or cancel your reservation.

What is check in/check out time?

Check in is at 4pm, check out is at 12 noon.

Do you allow smoking on property? In the rooms?

All of our rooms are non-smoking. You may smoke outside in our beautiful lower lagoon patio area.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

We offer a 24 hour fitness center including Nautilus weight machines, treadmills, elliptical machines, stationary bikes, free weights, yoga bags, and exercise balls.

What type of Internet access is available?

Basic wireless internet access is available to all guests, complimentary during your stay.  Higher speeds and access for multiple devices are available for purchase from your room.

Do you offer bikes for use during my stay?

Yes we do. Get out and explore the city on one of our complimentary hotel bicycles, available for check out through our front desk or guest services staff. We can also recommend some popular bicycle routes as well.

Do you have an in-room yoga program?

We believe in balance – especially while you’re traveling. We have yoga mats available at the front desk, complimentary for your use during your stay.

Do you offer room service? What are the hours?

Available between the hours of 6:30am and 10:00pm, our room service menu offers a variety of dining choices.

Do you have a business center?

Yes, our self serve business center open 24 hours located next to the front desk to service your business needs while at the hotel. Copy, fax, and boarding pass printing services can be provided by the front desk. There may be a charge associated with these services.

Do you have a pool?

FireSky Resort & Spa offers two pools open daily from 6am – midnight.

Do you have a spa? What are the hours?

Yes, Jurlique Spa is located on property with 7 treatments rooms including a couples’ room. Open 9am to 7pm seven days each week. Appointments are suggested. Please call us at 480.424.6072 or through the internal extension 7522.

Is there a resort fee and what does it include?

Yes, there is a resort fee of $25 per room for each night of your stay. This fee allows you to experience these onsite services: self and valet parking, WiFi access throughout the hotel, complimentary coffee and tea in our living room each morning, water and a seasonal favorite non-alcoholic beverage available all day in the living room and at Paradise pool, and access to our 24 fitness center and business center.

Transportation/Directions

Do you offer free shuttle service from the airport?

We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.

What are your cross streets?

We are located on the South East corner of Scottsdale Road and Chaparral Road.

Do you have onsite parking? How much is parking? Is it included in my room rate?

Yes, we have complimentary onsite parking and complimentary valet.

Reservations

How do I view my reservation?

Use this link to view, modify, or cancel your reservation.

Will your rooms allow rollaways/cribs/playards? Is there a charge?

All of our rooms will allow cribs/playards. Due to fire codes, we can only allow rollaways in rooms with King beds and suites.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

You will need to contact the website with which you made your reservation.

What is your cancellation/deposit policy?

We have a 72 hour prior to arrival cancellation policy on most reservations. You must cancel by 4pm local time, 72 hours prior to arrival to avoid penalty.

What is the minimum age requirement to check into the room?

Special rules may apply for guests under the age of 18.

Is my ID/passport required at check in?

We do require presentation of a valid government-issued identification at the time of check-in.

Do you have connecting rooms?

We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.

Do you have accessible rooms?

Yes, we have accessible rooms. All of our accessible rooms include a roll-in shower. For more information on the accessible features of our hotel, click here.

Do you have an early departure fee?

An Early Departure Fee of up to one night’s room and tax may apply on all reservations.

Restaurant

What are the hours of the restaurant/bar/lounge?

Breakfast: Daily 7:00am – 10:30am
Lunch: Daily 11:30am – 2:00pm
Dinner: Daily 5:00pm – 10:00pm

Taggia Lounge: Sunday-Thursday 10:30am – 11:00pm | Friday & Saturday 10:30am – Midnight

Acqua Bar: Daily 11am – 6pm when pool is open for the season

Accounting

I have questions about my bill. Who do I call?

Feel free to contact our accounting department at 480.945.7666. We’ll be happy to help.

What forms of payment are accepted to pay for my room?

We accept all major credit cards.

Pets

Are pets allowed? Are there restrictions for weight, height or types?

Pets are welcome at FireSky Resort & Spa with no restriction on types or size. Pet owners will be asked to fill out a registration form accepting responsibility for any damage or cleaning charges that may occur while at the resort. Pets are only allowed in our Deluxe Patio guestrooms and our Courtyard View guestrooms.

Do you have pet-free rooms for those with allergies?

Yes, we allow our four legged friends to sleep in two buildings leaving the other three buildings pet-free.

Do you have pet-sitting or dog-walking services?

Pet-sitting and dog-walking services are available through our Concierge. Please contact the Concierge in advance for these services.

How far do you have to walk to take your pet out?

The nearest dog-friendly park is Chaparral Park, a short 3-5 minute drive from the hotel. However, you can walk your dog right outside your guest room and in our courtyard areas as well.

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Please contact the concierge prior to your arrival to set up these services.

Meetings

How do I book a meeting?

Fill out an RFP online form and host your next meeting at FireSky Resort & Spa: Request for Proposal.

How can I create a unique atmosphere during my meeting?

Creative amenities are a cornerstone of FireSky Resort & Spa, and meetings here are anything but ordinary. Visit Meetings to find out more information on how to plan your next event.

Do you offer special group rates?

We offer special rates during certain times of the year and the week. Please contact us to inquire about specials or promotional offers that may be available for your next meeting.

Need more information about booking a meeting?

Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Fill in our Request a Proposal Form for more information.

How can I book a wedding?

Let us help you plan your perfect wedding, fill in our wedding inquiry form for more information.

What Our Guests Say

A wonderful way to celebrate our anniversary!

Lisa C., Chandler, AZ

The pool ambassador Aaron took incredible care of us and everyone around us!

Candace F.

The hotel is small enough to feel personal, the pools are lovely and the fact that one can walk to Scottsdale attractions is a real plus!

Karen C., Tucson, Arizona