Frequently Asked Questions - FireSky Resort and Spa, an Old Town Scottsdale resort hotel

	Reservations Hotel Reservations Confirm/Modify/Cancel Specials & Packages Air/Car/Hotel AAA Members Gift Certificates Frequently Asked Questions Rooms & Suites Services & Amenities Hotel Services In Room Spa Services Concierge Global Business Program KimptonKids EarthCare: Our Eco Program Kimpton Cares: Social Responsibility Shop the Kimpton Style Catalog Frequently Asked Questions Meetings & Events Meetings Overview Photos Floorplans Menus & Dining Weddings Social Events Promotions Keep It Green Dining Pools & Gardens Jurlique Spa Pet Friendly Media Buzz The Story Talk to Us	Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in is at 3pm, check out is at 12 noon. Question Do you allow smoking on property? In the rooms? Answer All of our rooms are non-smoking. You may smoke outside or on your patio or balcony. Question How much do you charge for high speed/wifi internet access? Answer Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members. Question Do you have high-speed wired and/or wireless internet access available? Answer Only wireless internet access is available throughout the hotel and guestrooms Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer We offer a 24 hour fitness center to include Nautilus weight machines, treadmills, elliptical machines, stationary bikes, free weights, and exercise balls. Question Do you offer room service? What are the hours? Answer Yes, room service is served 6:30am to 9pm Sunday and Monday, 6:30am to 10pm Tuesday through Saturday. Question Do you have a business center? Answer Yes, our self serve business center open 24 hours located next to the front desk to service your business needs while at the hotel. Copy, fax, and boarding pass printing services can be provided by the front desk. There may be a charge associated with these services. Question Do you have a pool? Answer Yes, Jurlique Spa is located on property with 7 treatments rooms including a couples' room. Open seven days each week. Appointments are suggested. Please call us at 480.424.6072 or through the internal extension 7522. Question Do you have a spa? What are the hours? Answer Yes, Jurlique Spa is located on property with 7 treatments rooms including a couples' room. Open 8am to 8pm seven days each week. Transportation/Directions Question How do I get to the hotel? Answer Please see our Maps & Directions page. Question Do you offer free shuttle service from the airport? Answer We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance. Question What are your cross streets? Answer We are located on the South East corner of Scottsdale Road and Chaparral Road. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer Yes, we have complimentary onsite parking and complimentary valet. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer All of our rooms will allow cribs/playards. Due to fire codes, we can only allow rollaways in our king size rooms and suites. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer You will need to contact the channel with which you made your reservation. Question What is the minimum age requirement to check in to the room? Answer You must be 18 years or older in order to check in to a room. If someone under the age of 18 is booking a reservation, the following is required: A parent or guardian must sign a statement that they are responsible for all charges and/or damages Normal hotel rules apply: No Noise Maximum number of people in the room applies at all times Question What is your cancellation/deposit policy? Answer We have a 72 Hour prior to arrival cancellation policy on most reservations. You must cancel by 4pm Pacific Time 72 Hours prior to arrival to avoid penalty. Question Is my ID/passport required at check in? Answer We do require presentation of a valid government-issued identification at the time of check-in. Question What age do kids stay for free? Answer Kids 17 and under stay for free in existing bedding when accompanying an adult. Question Do you have connecting rooms? Answer We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed. Question Do you have ADA rooms? Answer We do have ADA Rooms available. Please your request for an ADA room at the time of booking. Question Do you have an early departure fee? Answer An Early Departure Fee of up to one night's room and tax may apply on all reservations. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer Taggia serving coastal Italian cuisine is open for breakfast 7am to 10:30am, lunch 11:30am to 2:30pm and dinner 5:30pm to 10pm. FireSky Lounge, located in the main lobby, serves 10:30am to midnight. Aqua Bar and Grill located at the main pool serves beverages and food on Saturdays and Sundays from Noon to 5:30pm. Accounting Question I have questions about my bill. Who do I call? Answer Feel free to contact our accounting department at 480.945.7666. We'll be happy to help. You may also email our . Question What forms of payment are accepted to pay for my room? Answer We accept all Major Credit Cards. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer Pets are welcome at the FireSky Resort and Spa with no restriction on types or size. Pet Owners will be asked to fill out a waiver form accepting responsibility for any damage or cleaning charges that may occur while at the Hotel. Pets are only allowed in our Deluxe Patio guestrooms and our Courtyard View guestrooms. Question Do you have pet free rooms for those with allergies? Answer Yes, we allow our four legged friends to sleep in one particular building leaving the other four buildings pet free. Question Do you have pet sitting or dog walking services? Answer Pet-Sitting and Dog Walking services are available through our Concierge. Please contact the in advance for these services. Question How far do you have to walk to take your pet out? Answer The nearest dog–friendly park is Chaparral Park, a short 3-5 minute drive from the hotel. Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer Please contact the prior to your arrival to set up these services. Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a Question? Contact Us